If there are multiple learners completing the same course (eg. Foundation Coach Online course) on the same device and web browser, you may need to perform a hard refresh on the chosen web browser. This is because data stored on the system around a learner's course progress can transfer over to another learner when they go to complete the same course on the same device. This can cause issues for the second learner, particularly around completing modules and progressing through the course.
A website can become stuck with outdated information. In the learning management context, the data of a previous learner on a device, can be transferred over to the next learner. This can cause issues for the second learner, particularly around completing modules and progressing through the course. It’s easy to force your browser to completely reload its local copy of the page (cache) using a simple keyboard shortcut.
The below image highlights how to perform a hard reset on the main web browsers:
Does your problem remain unresolved?
If running a hard refresh does not resolve the issue, try clearing your browser cache. Instructions on how to clear cache in various supported browsers can be found below.
Clearing Browser Cache for Google Chrome
To clear the cache for Google Chrome, get started by clicking the Three Dots icon in the top right of your browser window. Then, find the More Tools option and select Clear browsing data… from the submenu: Alternatively, you can also use the hotkey combination: CTRL + SHIFT + DEL.
Clearing Cache for Mozilla Firefox
To clear the browser cache for Mozilla Firefox, get started by clicking the Hamburger icon in the top right and selecting History. Then, in the menu that appears next, select Clear Recent History… You can also access the menu by using the shortcut: CTRL + SHIFT + DEL.
Clearing Cache for Safari
To clear the browser cache for Safari, you have two options. If you’re ok with clearing your entire browsing history (including cookies and visited pages), you can take the easy approach and just go to Safari → Clear History:
To only empty Safari’s browser cache, you’ll need to enable the Develop menu by going to Preferences → Advanced and checking the Show Develop Menu in Menu Bar box:
Clearing Cache for Microsoft Edge
To clear the browser cache for Microsoft Edge, click the Three Dots icon in the top right of your browser window. Scroll down and click on Choose what to clear. You can also access the menu by using the shortcut: CTRL + SHIFT + DEL. Then, click the Clear button at the bottom.
There are also a couple of alternatives to performing a hard refresh or clearing the cache, these include:
- Logging into Netball Learning, and completing your enrolled course(s) in a private or incognito window on your preferred web browser.
- Completing the enrolled course on a different web browser to the one that was used by the previous learner on the same device when they completed the same course.
If the previously mentioned suggestions and other guides do not solve your issue, please contact the Netball Learning team by filling out the form titled 'Report an issue with the Netball Learning system' here: Submit a request.