Why are we Making Changes?
We are making it easier for Woolworths NetSetGo participants to select the participant pack of their choice by providing better visibility and information on the options available.
What is Changing?
When Participants currently register for a Woolworths NetSetGo program, as a part of their registration, they are asked a set of registration questions that form the basis of their Participation Pack.
Participants select their t-shirt sizing and Suncorp Super Netball Team of Choice which determines the pack they receive. The current process does not provide the participant with any visibility on what items they are receiving.
For Programs in 2026 and beyond, participants will now have greater visibility on the choice of pack they are making.
The Woolworths NetSetGo pack will be presented as a product item on the registration form, in the same way Association and Cub products appear.
Registration Process for Participants
Outgoing Process
The outgoing process required participants to select their pack by answering a set of registration questions to select the items of their pack.
New Process
Participants will now see a saleable product which allows them to view the items of the pack prior to making their selection and adding the product to cart.
Registration Setup for Associations & Clubs
For Associations and Clubs setting up Woolworths NetSetGo programs, there are no changes required to your existing setup process.
Netball Australia manages the product and ensures that it is visible to Woolworths NetSetGo Participants on your registration forms.
For more information on how to set up your Woolworths NetSetGo Program and registration forms in PlayHQ, please access the set-up guides attached to the bottom of this article.
Benefits
For Associations & Clubs
- No process changes to Program & registration setup for Woolworths NetSetGo Centres
- Registration forms simplified with less registration questions meaning easier registration
For Participants
- Participant pack visibility providing ease of selection
- Product appears in cart and on tax invoice
- Product integrated with fulfilment provider resulting in faster order fulfilment
- Not required to still answer participant pack related questions on secondary registrations in a year, which does not result in an additional pack
FAQs
Q: Will a participant have to select a pack each time they register to a Woolworths NetSetGo Program?
A: No, PlayHQ has developed a solution which allows the product to only be shown to a participant on their first Woolworths NetSetGo registration each year. Any subsequent program they participate in within the same year, will result in the product not being visible during registration.
Q: Will we need to change anything in our Program setup or Registration Form Setup?
A: No. Program and Registration set up remains unchanged. The pack will be presented to Woolworths NetSetGo participants based on the current setup process. Ensuring your Program is setup using the Woolworths NetSetGo format.
Q: What will happen to the existing custom questions that participants answer during registration?
A: These questions will no longer appear during registration – significantly reducing the number of questions participants are asked.
Q: What eligibility factors determine the Participant Pack product appearing for WWNSG participants during registration?
A: The first factor is that all Woolworths NetSetGo programs are set up using the NetSetGo format – This is already the existing process so current programs set up should already be using this format.
The second factor that ensures the participant pack is presented, is that the registration is the primary Woolworths NetSetGo registration (first WWNSG registration on the year).
Q: Will the participant pack be visible to admins during the registration form setup?
A: No, the product lives in the background and is managed by Netball Australia. When setting up your new season registration form, the products section will only show your Association and Club products that have been added to the registration form.