Contents
Overview
Participants registering on PlayHQ have the option to claim and merge duplicate profiles that may already exist within the system.
The reasons duplicate profile matches occur include:
- Creating new accounts when one already exists.
- Multiple account holders (e.g. parents) registering the same dependant (e.g. children) to their accounts.
- Dependants creating a personal account and profile (e.g. children turning 18 years old)
Profile matching happens once the registrant completes the Participant Details section. PlayHQ scans for any matching profiles within the relevant sporting code applicable to the registration.
Depending on the sporting code, participants may be required to claim all duplicate profiles to proceed with the registration.
Duplicate Profile Criteria
PlayHQ identifies duplicate profiles based on a combination of:
- First name
- Last name
- Gender
- Date of birth
Duplicate profiles will not be visible if:
- The profile to be claimed is a primary profile, while the profile being registered is a dependent.
- The profile to be claimed has had admin access at any point.
Claiming a Profile
Duplicate profiles may appear in one of the following scenarios:
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Profiles with the same email address.
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Profiles with an unverified email address.
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Profiles that cannot be actioned.
Profiles with the Same Email Address
If the matching profile shares the same email address, it can be claimed immediately. Click the Claim Profile button and await confirmation.
Profiles with an Unverified Email Address
If the matching profile has an unverified email address, it can be claimed in a few steps.
- Click the Verify via Email or Verify via Mobile button. PlayHQ will send a verification code to the unverified email address or mobile number.
- If Verify via Email is selected, an email containing a verification code will be sent to the profile owner. The owner can then provide this code to the registering account holder to approve the merging of the profiles.
- Enter the verification code and click Claim Profile.
Please note:The profile will only be claimed if the verification code is correct.
You can Contact Support if you do not have access to the verification code. Please provide as much detail as possible when you submit a request. This includes:
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Current and previous account email.
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Full name and date of birth of participant/s profile being claimed.
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Any additional information that may be beneficial.
Profiles That Cannot Be Actioned
Certain profiles may not be automatically merged. Click Contact Support for further assistance.
Claimed Profiles
Once a profile is claimed, PlayHQ will merge any registration history (across all sports), player stats and transfer history into the new profile.