Contents
Overview
When cancelling a registration, ensure that any required refunds have been issued before proceeding with the cancellation. As PlayHQ does not handle refunds, this must be done offline via the organisation’s bank account.
While there are multiple methods to locate a registered participant, using the search function is the most efficient approach.
Finding the Participant
From the main menu on the left-hand side, select Participants. This will bring you to the search function on the participants page. You can search by the participant’s first and last name, email address, or phone number. Once you locate the participant, select View.
Cancelling the Registration
Note: Once a registration is cancelled, it cannot be reversed.
Begin by selecting the dropdown arrow in the player registration section and then choose Cancel Registration. A pop-up box will appear, allowing you to provide a brief reason for the cancellation. Confirm your choice by selecting Cancel Registration. If you decide not to proceed, you can return to the previous screen by clicking Cancel.