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Overview
PlayHQ is committed to continually improving the platform to ensure it provides the best experience for stakeholders across our sport.
In line with this commitment, effective from 1 January 2024, PlayHQ introduced a 1.49% service fee on all transactions involving participants.
The collection of this fee has enabled PlayHQ to continue developing features that simplify administrator roles and enhance the participant experience.
Fee Overview
This fee appears at the checkout/payment screen when registering. As the image below indicates, the fee is added on to the total to be paid by a registrant.
The service fee is automatically calculated and requires no additional work or calculations from an administrator.
Please note that the existing 2.03% PlayHQ Stripe processing fee will still be deducted from every transaction. Therefore, administrators will still need to factor this in when setting fees.