This article is for learners who have completed an online module but are not seeing the green tick appear to progress.
All course modules include built-in checks to confirm that all required activities have been completed.
🔍 Check for Incomplete Activities
You can check whether all activities have been completed by following these steps:
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Click the icon in the top right-hand corner of the course page.
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Review the list of activities.
- Look for any items that don’t have a tick ✅ beside them.
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Click back into those items and complete them fully.
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Wait a few seconds to ensure your progress is saved before closing your browser
ℹ️ Important: Always allow the page to finish saving before closing your browser or logging out.
🚨 Still not working?
If the green tick still isn't showing after you've completed all activities, this may require further investigation by our team.
Please submit a support ticket and include the following details to help us troubleshoot:
- Course Name
- Module
- Browser used (e.g. Chrome, Safari, Edge)
- Device used (e.g. Laptop/Desktop, Phone, Tablet)
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How you exited the course (e.g. closed the browser, closed the tab, clicked 'Exit Course')
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Attach any relevant screenshots or screen recordings