🎥 If videos are not appearing within your course, the issue may be related to your device or network settings. Below are some troubleshooting tips based on your setup.
🏫 If You’re Using a Work or School Device or Network
Videos may fail to load due to content restrictions set by your organisation or school network.
🔒 These restrictions may block streaming services or embedded media used in our courses.
✅ What You Can Do:
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Try accessing the course on a personal device using a home or mobile network.
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Where possible, speak to your organisation’s IT support to see if the necessary sites can be unblocked. e.g., YouTube and Vimeo
🏠 If You’re Using a Personal Device
If you're on a personal device and videos still aren’t loading, try the following:
🌐 Use a Different Web Browser
Switch to an alternate browser (e.g., Chrome, Firefox, Safari, or Edge). Some browsers may block certain video content by default.
💻 Try a Different Device
If the issue continues, test the course on another device (laptop, phone, tablet) to see if the issue persists.
🛠 Still Not Working?
If you're still having trouble, please submit a support request and include details about:
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Your device (e.g., laptop, phone)
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Your browser (e.g., Chrome, Safari)
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The name of the course
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Any screenshots of the issue