If you're seeing a 'Restricted' message, it means some earlier activities in the course haven’t been completed. This article will help you resolve the issue and continue with your course.
❌What does the 'Restricted' message mean?
You will see the 'Restricted' message when prior activities in the course have not been fully completed. This is a measure to ensure that you have finished all prerequisite activities before moving forward.
✅What can I do to resolve this?
To resolve this issue, review the earlier modules in the course. Ensure that you have completed all the necessary activities and have received the green ticks for completion.
If you are not receiving the green approval ticks, please check the following:
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Make sure you have completed all required fields or activities in the previous modules.
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Ensure that your progress has been properly saved and recorded.
⚠️What if I am still having trouble?
If you're still not receiving the green ticks or cannot progress, please refer to the following articles for help with online modules:
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[Insert Link for Online Modules Troubleshooting]
🚨 Still not working?
If the green tick still isn't showing after you've completed all activities, this may require further investigation by our team.
Please submit a support ticket and include the following details to help us troubleshoot:
- Course Name
- Module
- Browser used (e.g. Chrome, Safari, Edge)
- Device used (e.g. Laptop/Desktop, Phone, Tablet)
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How you exited the course (e.g. closed the browser, closed the tab, clicked 'Exit Course')
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Attach any relevant screenshots or screen recordings