Contents
Sending Password Reset
Check Your Email
Set a New Password
Don't have access to your email?

Sending Password Reset

To reset your PlayHQ Account password, you can select the Forgot Password option on the Log In page. Alternatively, you can click here

Enter the email address used to set up your PlayHQ account and then select Send Recovery Link

Please note: You cannot send a recovery link to an email that is different to the one used to set up your account. The recovery link will only be valid for 1-hour.

Check Your Email

Open the password reset email and select the Reset My Password button. If the email does not appear in your inbox then check your junk or spam folder.

You can add notifications@playhq.com as a contact if you aren't receiving a recovery link, as sometimes, depending on how an email provider is set up, these emails may be deleted straight away.

Set a New Password

Please ensure that the new password you set meets the following criteria:

• At least one uppercase letter
• At least one number
• At least one special character (excluding = or +)
• Be at least eight characters

Once done, click on the Update Password button. Your password has now been reset and you will return to the login page.

Don't have access to your email?

If you no longer have access to your email, which can be the case if it was a work email for example, you can :

• Contact Support and request a temporary password be provided so you can access your account. 

OR

• Create a new account, and claim your previous profile.

Please note: If you contact support, please provide the following details:

• Full name on the account
• Date of birth on the account
• Previous registration history
• Mobile number used on the account
• Any dependants listed on the account

This will speed up the processes of verifying your account and also ensure the security of your account.