How do I change our organisation’s name in PlayHQ?
To change the name of your organisation in PlayHQ, you will need to submit a request to Netball Australia’s Service and Support Team here. Please ensure you submit a document which shows the updated name of the oragsnaition.
How do I update the bank account details of our organisation's Stripe account in PlayHQ?
To change the bank account details of your organisations Stripe account in PlayHQ, you will need to submit a request to Netball Australia’s Service and Support team here. To enable our team to update the changes, please ensure you include a copy of the bank statement with your organisation name on it and confirm your new bank details.
How do I invite a new administrator to our organisation?
Only existing authorised administrator with access to their organisation’s PlayHQ Admin Portal can invite a new administrator. To do so, navigate to My Organisation menu on the left-hand side of the dashboard and select Admins. Once you arrive on the Active Users tab, select ‘Invite new admin’. For further details, please click here.
Can vouchers be set up in advance?
Yes, vouchers can be set up in advance. A voucher that is configured by an organisation can only discount the registration fee of the same organisation. To manage your organisation's vouchers, select My Organisation, then Overview, and then the Vouchers tab.
Can clubs play across Multiple associations?
Yes, as in current practice. Clubs can play across multiple associations depending on each association’s by- laws. Clubs create registration forms for each competition they play in.
How do I create a Program in PlayHQ?
Programs are a great way to offer individuals an opportunity to participate in clinics, camps, rep-tryouts and events. Navigate to Programs in the main menu on the left-hand side and then select Add Program. Fill the necessary details and click on create a program to save the changes. For more details, please click here.
Is there a way to sell merchandise to participants on PlayHQ?
Organisations can offer merchandise to participants by setting up a product on PlayHQ. Merchandise can be managed and offered for purchase to participants and teams either during the registration or independently from registration once a product has been set up. To create a product, please click here.
How do I manage our organisation’s public facing details on PlayHQ?
To update your organisation’s details that appear on public page of PlayHQ, select My organisation from main menu and click on Overview. Here you can edit Address, organisation’s logo, and rest of the details. To read more about managing public facing details, click here.
How long do I have to login after I receive my admin invite?
The invitation is valid for seven days before the status is marked as "Expired", and the email invitation will no longer work. You can resend an invite to the same email address.
Why is it better to use a personal email address to set up PlayHQ account?
Administrators can only have one login to PlayHQ.
If you use a generic email address (e.g., firstname.lastname@example.org), when you leave your administrator role, you will need to apply to PlayHQ to have the email transferred and will lose your participant history. If you utilise your personal email, your administrator access can be revoked by the Association or Club and your participant login will remain yours to use.
How do I know if our organisation’s stripe account has been activated?
When you submit your Stripe details you will receive a confirmation message-" Your payment details have been submitted. Please contact support for any amendments or questions." Once these details have been received your account is normally activated within 24-48 hours. You will receive an error when setting up any registration or merchandise fee if your stripe account is not activated. From there it's best to submit a request with Netball Australia’s support and service team.