How do I configure Participant to Club Registration Form?
To begin, select the appropriate competition and season in which you would like to create the form, then select the Registration tab. Under the Forms sub-tab, choose the “Set up Form” button in the Participant to Club section. Fill the required details and click on save button to submit the details. For a step-by-step guide, please click here.
How do I configure Participant to Season Registration Form?
Select the relevant competition and season tile, then choose the Registration tab and then Association sub-tab. Under Participant to Season form, choose Set up Form to set up the registration. Please note that participant to season form can be created at association level only. To read more about the setup, please click here.
How do I set the registration fees?
To begin, select the appropriate competition and Season tile. Once you arrive here, select the Registration tab, and choose the registration form for which you would like to set the fee. When setting fees, it is important to include an additional 2.03% to allow for the PlayHQ/Stripe processing fee. For a step-by-step guide, please click here.
How do I configure the advanced registration fee?
You can configure advanced registration fees based on age and gender information or configure variant fees based on your own criteria. If participants meet criteria set out in advanced fees, they will be charged the applicable advanced fee instead of the standard registration fee. To read more about advanced registration fee, please click here.
How do I set up stripe payment details?
Select My Organisation option located in the menu on the left, then select Overview and then Payments tab from the top menu. Select the Submit Payment Details button to open the form. Once the required fields are completed, click on save button to submit the details. For more information about setting up stripe account, please click here.
How do I cancel registration of a participant?
Once you find the participant, select View. Select the dropdown arrow located on the player registration section, select Cancel Registration. For a step-by-step guide, please click here.
How do I cancel a program registration?
To cancel a participant's registration, locate the participant's record, expand the registration to be cancelled, then select Cancel Registration. For a step-by-step guide, please click here.
How do I configure custom fields?
To create a custom field, select the relevant Competition and Season tile, and then select the registration tab and finally the custom fields sub-tab. Here you can view, edit, and delete custom fields. To read more about custom and conditional custom fields, please click here.
Where are the custom field responses recorded?
Responses to custom questions are available in the Participant Report for all custom questions asked at all levels of the organisation. To download the participation report, click on reports and select competitions tab.
How do I keep track of who has registered to the organisation?
You can either generate a participation report for a competition or search for participants using the participants look-up option in the main menu to check who has registered with the organisation.
How can I provide a discount to participants?
You can create a discount voucher (coupon code) to distribute to your participants that they can use at point of registration.
Additionally, Family Discounts can be activated for those registering under the same account holder to the same competition.For more information visit Managing Vouchers.