How do I configure Participant to Club Registration Form?
To begin, select the appropriate competition and season in which you would like to create the form, then go to the Registration tab. Under the Forms sub-tab, choose the Set Up Form button in the Participant to Club section. Fill in the required details and click the Save button to submit the information. For a step-by-step guide, please click here.
How do I configure Participant to Season Registration Form?
Select the relevant competition and season , then navigate to the Registration tab and select the Association sub-tab. Under Participant to Season section, choose Set up Form to configure the registration form. Please note that participant to season form can be created at association level only. To read more about the setup, please click here.
How do I set the registration fees?
To begin, select the appropriate competition and Season . Next, navigate to the Registration tab and choose the registration form for which you wish to set the fee. Please ensure you include an additional 2.03% to cover the PlayHQ processing fee. For a step-by-step guide, please click here.
How do I configure the Advanced Player Fees?
You can configure Advanced Player Fees based on factors such as age, gender, and whether participants are new or returning. If participants meet the criteria set for Advanced Player Fees, they will be charged the applicable advanced fee instead of the standard registration fee. To learn more, please click here.
How do I set up Stripe payment details?
Select My Organisation option from the main menu, then select Overview and click on the Payments tab. Select the Submit Payment Details button to open the form. Once you have entered all the details, click on Submit button. For more information about setting up your organisation's Stripe account, please click here.
How do I cancel the registration of a participant?
Locate the participant and select the View button present next to their name. In the player registration section, click the dropdown arrow and choose Cancel Registration. For a step-by-step guide, please click here.
How do I cancel a program registration?
To cancel a participant's registration, locate the participant's record, expand the registration to be cancelled, then select Cancel Registration. For a step-by-step guide, please click here.
How do I configure custom fields?
To create a custom field, select the relevant competition and season, then go to the Registration tab and click on the Custom Fields sub-tab. Here, you can view, edit, and delete custom fields. To learn more about custom and conditional custom fields, please click here.
Where are the custom field responses recorded?
Responses to custom fields are available in the Participants Report. To download the Participants Report, select Reports from the main menu and then choose the Competitions tab. Scroll down to the Participant Report section, enter the relevant details, and click the Generate button. The generated report will be available under the Generated Reports section. For a step-by-step guide, please click here.
How do I keep track of who has registered to the organisation?
You can either generate a Participant Report for a competition or program, or use the participants look-up option in the main menu to check who has registered with the organisation.
How can I provide a discount to participants?
You can create a discount voucher (coupon code) to distribute to your participants, which they can use at the point of registration.
Additionally, Family Discounts can be activated for participants registering under the same account holder for the same competition. For more information, visit Managing Vouchers.